Shipping policy

Where we ship

We ship to Australia and New Zealand only. We do not currently ship to any other destination.

Processing time

Orders are processed within 1–2 business days, Monday to Friday, excluding public holidays. Our order cut-off time is 5pm Sydney time (AEST/AEDT).

Delivery estimates

	Australia	New Zealand
Processing	1–2 business days	1–2 business days
Transit	7–10 business days	7–10 business days
Total	8–12 business days	8–12 business days

Business days are Monday to Friday and exclude national and state public holidays. All times are AEST/AEDT (Sydney time). Sydney observes daylight saving when applicable.

Delivery times are estimates. They may be affected by carrier delays, customs processing, or weather. Your consumer guarantee right to delivery within a reasonable time is unaffected.

Shipping rates

Shipping is free on all orders to Australia and New Zealand. There is no minimum spend.

GST and duties

Australian prices include GST.

New Zealand orders are not charged New Zealand GST. The price shown at checkout is the total amount payable, and there is nothing further to pay on delivery.

Delivery addresses

We deliver to residential, business and PO Box addresses. We do not deliver to APO/FPO/DPO addresses.

Failed delivery and returned parcels

If a parcel is returned to us because of an incorrect or incomplete address, repeated failed delivery attempts, or an uncollected parcel, we will contact you to arrange redelivery. Redelivery may incur an additional shipping charge.

Lost or damaged parcels

If your parcel is lost or arrives damaged, contact us at info@clothingandbeyond.com. We will investigate with the carrier. Where goods are lost or damaged before they reach you, your consumer guarantee rights apply and we will resolve it at our cost — you do not need to pursue the carrier yourself.

Updates

We may update this policy. The current version is always on this page. Last updated: 29 September 2026.

Contact

Clothing & Beyond is a trading name of Skill Launch Labs Pty Ltd
ABN 97 687 286 924
86 Perry St, Matraville NSW 2036, Australia

Email: info@clothingandbeyond.com
Phone: +61248009125

Monday to Friday, 9:00 AM – 5:00 PM AEST/AEDT (Sydney time). We aim to respond within one business day.