Frequently Asked Questions
Orders & shipping
Where do you ship?
Australia and New Zealand.
How much is shipping?
Free on every order, to both countries. There is no minimum spend.
How long will my order take?
Orders are processed within 1–2 business days, then take 7–10 business days in transit. That is 8–12 business days in total, to both Australia and New Zealand.
Business days are Monday to Friday and exclude public holidays. Delivery estimates can be affected by carrier delays or weather.
Will I get tracking?
Yes. You will receive an email with a tracking number once your order is dispatched. If it has not arrived, check your junk and promotions folders first — tracking is only issued once the parcel is scanned by the carrier.
Do you deliver to PO Boxes?
Yes. We deliver to residential, business and PO Box addresses. We do not deliver to APO/FPO/DPO addresses.
Will I be charged GST or customs fees?
Australian prices include GST. New Zealand orders are not charged New Zealand GST — the price at checkout is the total amount payable, with nothing further to pay on delivery.
Sizing & fit
Check the size information provided on the product page and compare any garment measurements against a piece you already own. Contact us if you need help choosing a size.
What if the fit is wrong?
You can return it within 30 days under our change-of-mind policy, provided it is unworn with tags attached. If the item does not match the measurements we published, that is a different situation — contact us and we will cover the return at our cost.
Returns & refunds
What is your returns window?
30 days from when you receive your item. The item must be unworn and unused, with all original tags attached, in its original packaging, with proof of purchase.
Who pays return postage?
For change-of-mind returns, you do. For anything faulty, misdescribed, or not of acceptable quality, we do — you are never out of pocket for a fault on our end.
What about sale items?
Sale and discounted items carry exactly the same consumer guarantee rights as full-price items.
How long do refunds take?
Once we have received and inspected your return, approved refunds go back to your original payment method within 10 business days. Your bank may take a little longer to post it.
How do I start a return?
Email info@clothingandbeyond.com before sending anything back. Items returned without an approved return request cannot be accepted.
Full detail is in our Returns & Refunds Policy.
Payment
The payment methods currently available for your order are displayed at checkout.
What currency are prices in?
Australian dollars, including GST where applicable. Checkout is charged in Australian dollars (AUD).
Is checkout secure?
Yes. Checkout runs through Shopify's PCI DSS compliant payment providers over an encrypted connection. We never see or store your full card number.
Product care
Follow the care label supplied with your garment. If you need more information before ordering, contact our team and include the product name.
Still need help?
Email info@clothingandbeyond.com or call +61248009125
Monday to Friday, 9:00 AM – 5:00 PM AEST/AEDT (Sydney time). We aim to respond within one business day.
Contact our team for questions.