Privacy Policy

Last updated: 29 September 2026

Clothing & Beyond operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Clothing & Beyond is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, hold and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and, for customers in New Zealand, the Privacy Act 2020 (NZ) and the Information Privacy Principles.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described here.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this information, depending on how you interact with the Services and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number and email address.
• Financial information including payment card information, financial account information, transaction details, form of payment and payment confirmation. We do not store full card numbers ourselves — these are handled directly by our payment processors.
• Account information including your username, password, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
• Communications with us including the information you include in communications with us, for example when sending a customer support enquiry.
• Device information including information about your device, browser or network connection, your IP address, approximate location derived from your IP address, and other unique identifiers such as cookie IDs and advertising identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services, referring URLs, and pages viewed.

We do not collect sensitive information as defined under the Privacy Act 1988 (Cth), and we ask that you do not send it to us.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, place an order, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
• From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
• From our advertising and analytics partners, including Google and Meta, where they report on the performance of our advertising.

You can browse our website without giving us your name. However, we cannot process an order, arrange delivery or answer a support enquiry without contact and delivery details.

Cookies and Similar Tracking Technologies

We use cookies, pixels, tags, software development kits (SDKs), local storage and similar technologies on our website. A cookie is a small text file placed on your device that allows a website or a third party to recognise your browser across visits.

We use these technologies in the following broad categories.

Strictly necessary. These are required for the website to work. They keep your cart contents, keep you signed in, route your session, process checkout and protect against fraud and abuse. These are set primarily by Shopify and by our payment processors. The Services will not function correctly without them.

Performance and analytics. These help us understand how visitors find and use our website — which pages are viewed, how long people stay, where they drop off, and which products are viewed most — so that we can improve the Services. We use Shopify's built-in analytics for this purpose, and we may also use Google Analytics.

Advertising and remarketing. These allow us to measure the performance of our advertising and to show you advertisements for our products on other websites, apps and platforms after you have visited our website. We advertise on Google and on Meta's platforms, and we use the tracking technologies described below.

Google

We use Google Ads conversion tracking, Google Ads remarketing and Google Merchant Center (including the Google & YouTube app for Shopify), implemented through the Google tag and Google Tag Manager. We may also use Google Analytics to measure website performance.

These technologies allow us to:

• measure which advertisements, keywords and campaigns lead to a purchase, an added payment method, or another action on our website;
• build remarketing audiences so that our advertisements can be shown to people who have previously visited our website or viewed particular products, across Google Search, YouTube, Gmail, Google Display Network and Google Shopping;
• report on aggregate website performance and audience characteristics.

Where enhanced conversion measurement is enabled, information you provide at checkout — such as your email address — may be converted into an irreversible hashed value on your device before being sent to Google, so that a conversion can be matched to an advertisement click without disclosing your details in readable form.

Google processes this information as described in its own privacy policy, available at https://policies.google.com/privacy, and its advertising practices are described at https://policies.google.com/technologies/ads.

Meta (Facebook and Instagram)

We use the Meta Pixel, together with Meta's advertising tools for Custom Audiences and Advantage+ campaigns. We may also use the Meta Conversions API, which sends comparable event information from Shopify's servers directly to Meta rather than from your browser.

These technologies allow us to:

• measure which advertisements on Facebook and Instagram lead to a purchase or another action on our website;
• build Custom Audiences so that our advertisements can be shown to people who have previously visited our website, viewed particular products, or added items to their cart;
• build Lookalike Audiences based on characteristics shared with our existing customers and website visitors.

In each case, identifying information such as your email address or phone number is hashed before it is transmitted. Meta acts as an independent controller of the information it receives and processes it as described at https://www.facebook.com/privacy/policy.

Managing cookies and advertising preferences

You have a number of options:

• Browser settings. Most browsers let you refuse or delete cookies, or notify you when a cookie is set. Blocking strictly necessary cookies will prevent checkout from working.
• Google. You can manage the advertisements you see and turn off ad personalisation at https://adssettings.google.com. Where Google Analytics is in use, you can opt out of measurement using the browser add-on at https://tools.google.com/dlpage/gaoptout.
• Meta. You can manage ad preferences and see why you were shown a particular advertisement in the Ad Preferences section of your Facebook or Instagram account settings.
• Industry opt-outs. Australian residents can manage interest-based advertising from participating companies at https://www.youronlinechoices.com.au. New Zealand residents can use https://www.youronlinechoices.com/nz.
• Device settings. Mobile operating systems allow you to reset or limit your advertising identifier.

Opting out will not reduce the number of advertisements you see — it means the advertisements you see are less likely to be relevant to you.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, tailor and improve the Services. To perform our contract with you, process your payments, fulfil your orders, remember your preferences and items you are interested in, send notifications related to your account, process purchases, returns, exchanges or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a customised shopping experience such as recommending related products.

Marketing and advertising. To send marketing, advertising and promotional communications by email, text message or post, and to show you online advertisements for our products on other websites and platforms, including based on items you previously purchased or added to your cart and other activity on the Services. Where required, we will only send you direct marketing with your consent or where you would reasonably expect it, and every marketing message includes an unsubscribe function, consistent with the Spam Act 2003 (Cth) and the Unsolicited Electronic Messages Act 2007 (NZ).

Security and fraud prevention. To authenticate your account, provide a secure payment and shopping experience, and detect, investigate or take action regarding possible fraudulent, illegal, unsafe or malicious activity. If you register an account, you are responsible for keeping your credentials safe. We recommend you do not share your username, password or other access details with anyone.

Communicating with you. To provide customer support, respond to your enquiries, and maintain our business relationship with you.

Legal reasons. To comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to participate in civil discovery, potential or actual litigation or other legal proceedings, and to enforce or investigate potential breaches of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These include:

• Shopify, which hosts the Services and processes personal information about your access to and use of the Services.
• Payment processors, which handle card and other payment details directly.
• Suppliers, warehouses and shipping carriers, which receive the name, delivery address, contact details and order contents needed to pack and deliver your order.
• Vendors and other service providers performing services on our behalf, such as IT management, data analytics, customer support and cloud storage.
• Advertising and analytics partners, including Google and Meta, as described in the Cookies section above.
• Professional advisers, such as accountants and lawyers, where required.
• In connection with a business transaction such as a merger, acquisition or insolvency, to comply with legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

We do not sell your personal information.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you.

In addition, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over the use of your personal information for these purposes. To learn more, you can visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/consumer-privacy and the Shopify Privacy Portal at https://privacy.shopify.com/en.

Overseas Disclosure

We are based in Australia, and we may store, transfer or process your personal information outside the country you live in.

Recipients of your personal information are likely to be located in Canada and the United States (Shopify, Google, Meta and cloud hosting providers), and in China and other countries where our suppliers and fulfilment partners are located.

Before disclosing personal information overseas, we take reasonable steps in the circumstances to ensure the recipient handles it in a way consistent with the Australian Privacy Principles, as required by APP 8, including through our contractual arrangements with those parties. You should be aware that these countries may not have privacy laws equivalent to Australia's or New Zealand's, and that we may not be able to control how your information is handled once it is disclosed.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of information found on them.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and of those platforms. Our inclusion of such links does not, by itself, imply any endorsement of the content on those platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children. Where our products are purchased for children, we expect the purchase to be made by a parent or guardian. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted.

Security and Retention of Your Information

We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. These include encryption in transit, access controls and restricting access to personal information to those who need it.

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. Any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

If we become aware of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme, and the Office of the Privacy Commissioner in New Zealand where applicable.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide you with the Services, comply with legal obligations (including record-keeping obligations under Australian tax law), resolve disputes, or enforce other applicable contracts and policies. When we no longer need your personal information, we take reasonable steps to destroy or de-identify it.

Your Rights and Choices

You have the following rights in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline a request as permitted by law — if we do, we will tell you why in writing.

• Access. You may request access to the personal information we hold about you.
• Correction. You may request that we correct personal information we hold about you that is inaccurate, out of date, incomplete, irrelevant or misleading.
• Deletion. You may request that we delete personal information we hold about you, subject to any legal obligation we have to retain it.
• Portability. You may request a copy of the personal information we hold about you, in certain circumstances and with certain exceptions.
• Marketing preferences. You may opt out of receiving marketing emails at any time using the unsubscribe link in our emails. If you opt out, we may still send you non-promotional messages about your account or your orders.
• Anonymity. You may deal with us anonymously or by pseudonym for general enquiries, though not where we need your details to fulfil an order.

You may exercise any of these rights by contacting us using the details below. We will respond within 30 days. We may need to verify your identity before processing your request. You may nominate an authorised agent to make a request on your behalf, and we may require proof of that authorisation.

We will not discriminate against you for exercising any of these rights.

To exercise rights relating to information processed by Shopify, visit https://privacy.shopify.com/en.

Complaints

If you have a complaint about how we have handled your personal information, please contact us first using the details below. We will acknowledge your complaint and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with:

Australia — Office of the Australian Information Commissioner (OAIC) Phone: 1300 363 992 Website: https://www.oaic.gov.au

New Zealand — Office of the Privacy Commissioner Phone: 0800 803 909 Website: https://www.privacy.org.nz

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date, and provide notice as required by applicable law.

Contact

Clothing & Beyond is a trading name of Skill Launch Labs Pty Ltd
ABN 97 687 286 924
86 Perry St, Matraville NSW 2036, Australia

Email: info@clothingandbeyond.com
Phone: +61248009125

Monday to Friday, 9:00 AM – 5:00 PM AEST/AEDT (Sydney time). We aim to respond within one business day.